AFTERPAY NOW AVAILABLE

Frequently Asked Questions

General

Yes! All the botanical elements inside your piece have come from live flora and have most likely been foraged by Liat in and around Melbourne; then painstakingly picked, dried and then preserved into wearable art.

Eco-resin jewellery is strong and durable but if dropped or knocked against a hard surface it can scratch or break. We recommend removing your precious piece before you:

1. Wash dishes/floors/kids/dogs

2. Do any gardening

3. Handle any harsh chemicals or nail polish/remover.

4. Please don't use any antiseptic gels while wearing resin rings.  The high alcohol content can interact with the resin and degrade it over time.

Easy! Just give it a rub with some moisturiser or oil.

Just send Liat an email with your issue (including a photo is always helpful) and you will receive further instructions on how to submit your piece for repair.

Shipping

We charge a flat $8.00 shipping fee which includes tracking - multiple items can be shipped in one order for the same cost.

Please Note:
We are unable to ship to PO Boxes, Locked Bags or Parcel Lockers.

As Liat makes each piece by hand it will take  approximately  3-5 days to make OR if the item is already in stock it will be shipped within 1-2 business days.
Once dispatched, you will receive an email containing the tracking number for the parcel.

All of our orders come with tracking and we'll provide you with a link to track your package when we notify you that your order has been shipped.

Overall shipping times vary depending on location. General estimates are:
Australia: 3-5 business days
Europe: 2-4 weeks
Asia Pacific: 2-4 weeks
Latin America & the Caribbean: 3-5 weeks

USA: 2-6 weeks

Little Hurricane Co. cannot guarantee shipping times once orders are dispatched as all estimates are that of the service provider. 

As soon as your order is dispatched you will receive an email containing tracking information and a link to check your parcel's progress.

Yes.  We ship worldwide, excluding North America.

This depends on the custom regulations in each individual country and will need to be checked with local authorities - Little Hurricane Co. is not liable for any charges once a parcel leaves Australia.

Returns & Exchanges

We make an effort to create jewellery that you will love & cherish. I will only ever send you something that I would personally be happy with.

Please note that we are only able to provide refund or exchange in limited circumstances.

Being a small completely handmade business, we do not accept 'change of mind' returns.  If your item has arrived faulty or damaged, we will be happy to replace it or refund the purchase. Please contact us within 48 hours of receiving your order so that we can resolve any issues quickly. 

Note that the cost of the return parcel will be borne by the customer. We recommend shipping the item back to us with tracking as we cannot be held responsible for an item lost in transit.

Any item you wish to exchange must be notified within 7 days of delivery and all items must be received within 30 days of delivery.

Customised or personalised orders are not valid for exchange.

Customised or personalised orders are not valid for return or exchange unless of course they are faulty.