Flat $8.5 shipping Australia wide

Frequently Asked Questions

General

Yes! All the botanical elements inside your piece have come from live flora and have most likely been foraged by Liat in and around Melbourne; then painstakingly picked, dried and then preserved into wearable art.

Eco-resin jewellery is strong and durable but if dropped or knocked against a hard surface it can scratch or break. We recommend removing your precious piece before you:

1. Wash dishes/floors/kids/dogs

2. Do any gardening

3. Handle any chemicals including hand sanitisers, nail polish/remover, sunscreen, soaps and cosmetics. Some chemicals can degrade the resin.

4. Please don't use any antiseptic gels while wearing resin rings.  The high alcohol content will affect the resin and degrade it over time.

We recommend removing the jewellery prior to swimming and showering, avoiding prolonged exposure to sunlight (sunlight may fade the florals). To clean just wipe with a soft cloth and polish with a little oil.

Warning: Please do not submerge your jewellery pieces in water. Resin is only water resistant, not waterproof. So please remember to remove your jewellery before showers, swimming, washing up etc.

Easy! Just give it a rub with some oil and wipe with a soft cloth.

Just send Liat an email with your issue (including a photo is always helpful) and you will receive further instructions on how to submit your piece for repair.

Shipping

$8.50 - standard tracked post (approx 3-14 business days).
$12 - express post (2-10 business days)

Shipping fee includes tracking - multiple items can be shipped in one order for the same cost (unless a heavy resin art piece is ordered in which case shipping will be quoted separately).

As we make each piece by hand it will take  approximately  3-5 days to handcraft the item OR if the item is already in stock it will be shipped within 1-2 business days.
Once dispatched, you will receive an email with the tracking details for the parcel.

All of our orders come with tracking.  Once your order is shipped you will receive an email with the tracking details. 

Overall shipping times vary depending on location. General estimates are:
Australia: 3-5 business days
Europe: 2-4 weeks
Asia Pacific: 2-4 weeks
Latin America & the Caribbean: 3-5 weeks

USA: 2-6 weeks

Little Hurricane Co. cannot guarantee shipping times once orders are dispatched as all estimates are that of the service provider. 

NOTE: Coronavirus: Network impacts and delivery delays.

Substantial delays on delivery times are expected.
WITHIN AUSTRALIA: Most packages arrive within 6 business days (please note processing time of 2-5 business days from date of order placement)

As soon as your order is dispatched you will receive an email containing tracking information and a link to check your parcel's progress.

Yes.  We ship worldwide, excluding North America.

Shipping for each destination is calculated at checkout.

This depends on the custom regulations in each individual country and will need to be checked with local authorities - Little Hurricane Co. is not liable for any charges once a parcel leaves Australia.

Returns & Exchanges

We make an effort to create jewellery to love & cherish.

Each item is checked & packed with love and care. However, sometimes pieces can be damaged during transit. If this happens, please contact us at hello@littlehurricaneco.com within 2 days. Any returns must must be received within 14 days of delivery.

Please note that we are only able to provide refund or exchange in limited circumstances.

Being a small, completely handmade business, we do not accept 'change of mind' returns.  If your item has arrived faulty or damaged, we will be happy to replace it or refund the purchase.

Note that the cost of the return parcel will be borne by the customer. We recommend shipping the item back to us with tracking as we cannot be held responsible for an item lost in transit.

Customised or personalised orders are not valid for exchange.

Customised or personalised orders are not valid for return or exchange.

Bridal bouquet preservation

At the moment I only take two bridal bouquet bookings a month to make sure I have enough time to give each bride the creative dedication required.

Bookings can be made up to 12 months ahead.

Please understand that last minute bookings can only be accommodated if someone has cancelled.

To book a spot with me, please email me at hello@littlehurricaneco.com with your details and wedding date. I will then send you an invoice for $100 non-refundable deposit to hold your spot.

Each flower is different, some take 3 days to dry others can take 3-4 weeks. I can work with most flowers, some dry better than others.

When choosing the pieces for your custom order please keep in mind that small earrings will only accommodate tiny petal pieces of your flowers.

When thinking of your bridal bouquet I recommend including small/tiny flowers (as well as the large ones) and foliage as they will work beautifully in both small jewellery pieces as well as the large flower squares. My favourites are rice flowers (Ozothamnus diosmifolius), Queen Anne's Lace and Thryptomene to name a few.

I only dry as many flowers as I require to make the pieces that you order.

The whole process from start to finish take can take 8-12 weeks depending on the flowers and the pieces ordered.

Preserving the flowers can take 4-6 weeks. I use several methods to dry the flowers.

Once the flowers are dry the next stage is designing the pieces you ordered with the preserved flowers.

Some pieces require many layers of resin and each layer takes 24hrs to set and then 7 days to cure before it is complete.